All packages MUST be signed for on delivery, so please ensure that you provide an address where the items can be signed for on the delivery day. If no one is available to sign or your parcel the courier may leave your parcel with a neighbour. Delivery to business addresses will be within normal business hours but delivery to residential addresses can be at any time from early in the morning into the evening. We accept no liability if you are not available to receive your parcel, and this delay in delivery results in the deterioration in the condition of the goods that you have ordered.
Providing all items are in stock we aim to process your order within 2 working days for delivery within the UK (ex-Channel Islands), delivery elsewhere may take longer. However this timescale is not guaranteed, and at busy times such as Christmas this processing time may be longer, so if the order is urgent, or you require it before a specific date please email us to discuss the possibility of an alternative arrangement.
We dispatch orders on Monday to Friday, however parcels containing items that must be kept chilled will not be dispatched on Fridays.
Once a parcel has been dispatched, delivery is typically within 2-3 working days after shipping if Standard UK Delivery is selected. But timescales are not guaranteed, so please allow plenty of time if you require your goods by a specific date. If morning delivery is selected your parcel should be delivered before midday on the day after shipping and if your order contains perishable goods it will typically be delivered on the working day after dispatch. Delivery to remote UK areas and other areas of Europe is typically within 2-4 working days of shipping.
We are not informed of delivery problems, so if your parcel does not arrive within the timeframe given in section 7.4 (above) and you do not contact the courier, your parcel may be returned to us as having been undeliverable. If this happens and you would like us to send your order out again, we will have to charge you for the return delivery cost and re-shipping cost and for the replacement of any perishable or damaged items. Any charges that are incurred by us because your parcel was undeliverable, will be payable by the you.
If you require a specific delivery date we will do our best to fulfill this request but delivery on or by any particular date is not guaranteed. If we agree to a specific delivery date with you and the courier we use is unable to deliver on the specified day due to adverse weather conditions or any other circumstances beyond our control, we will endeavour to arrange for delivery at the next earliest opportunity and our liability is limited to this.
We cannot accept cancellations of orders, except in accordance with the cancellation process detailed in Section 5, above, for delays in the delivery of your parcel that are outside our control e.g. delayed delivery by a third party delivery company (mail or courier) or delayed delivery because there is no one available at the delivery address to sign for the parcel when delivery is attempted.
We cannot accept responsibility for addresses provided incorrectly. Full valid postcodes are required for every order. If You provide an incorrect address, or incorrect postcode, we do not accept any responsibility for the failure of an order to arrive, for any delays in the delivery of the order, for any costs involved in redirecting that order, or for any deterioration to the goods due to extended transit times.
If the delivery address is in a rural area or other location that may be hard to find, please ensure that you provide us with detailed instructions of how our courier can locate the address so that we can forward this information to the courier. When your parcel is shipped you will be provided with access to the courier's live parcel tracking system so that you will be able to see if they are having problems locating the delivery address, enabling you to contact them directly to assist. We do not accept liability for delays and any subsequent deterioration in the contents of your order, if there is a then a delay in the delivery of the parcel or if the parcel is subsequently returned to us as undeliverable as this is completely outside our control.
If we have to re-direct your parcel a charge may be made to cover that cost.
Please note that when parcels are returned to us by the courier we incur a return charge which is currently £10.50 for parcels sent out on our standard delivery service, but this amount is determined by our courier and is subject to change without notice and will vary if the original delivery service was not our standard UK delivery service. If items are returned to us as undeliverable (for whatever reason), or because you have refused or been unavailable to accept delivery, you will be liable for any additional charges that we may incur. We may at our discretion refund you for the original purchase price of returned items, minus the £10.50 (or relevant) return delivery cost, if we can be certain that those items are still of saleable quality, but you will not be refunded for any original delivery charges.
We reserve the right to charge increased delivery charges, where incorrect information has been submitted, and as a result surcharges are incurred by Us.
Shipping timescales provided in Section 6 above and elsewhere on our website are guidelines and are not guaranteed by the third-party carrier that will deliver your parcel. As any delays are completely outside our control we will not be liable for any failure for the carrier to meet these timescales or for any inconvenience or cost to you that results from any delay in the delivery of your parcel.